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Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. It is part of the Microsoft Dynamics family of business applications. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook. Besides Internet Explorer the Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12. The current version of Microsoft Dynamics CRM is 2015 with over 40,000 customers.〔http://www.capterra.com/customer-relationship-management-software/#infographic〕 ==History== *Microsoft CRM 1.0 launched in January 2003. *Microsoft CRM 1.2 was released December 8, 2003.〔("Enhanced Microsoft Business Solutions CRM 1.2 Is Available in North America" ) ''Microsoft website''〕 Microsoft CRM 1.2 was not widely adopted by industry. *Microsoft Dynamics CRM 3.0 :The second version was rebranded as Microsoft Dynamics 3.0 (version 2.0 was skipped entirely) to signify its inclusion within the Dynamics product family and was released December 5, 2005. Notable updates over version 1.2 are the ease of creating customizations to CRM, the switch from using Crystal Reports to Microsoft SQL Reporting Services, the ability to run on Windows Vista and Outlook 2007, and support for :Significant additions released later by Microsoft also allowed Dynamics CRM 3.0 to be accessed by various mobile devices and integration with Siebel Systems. :This was the first version that saw reasonable take up by customers. *Microsoft Dynamics CRM 4.0 :Dynamics CRM 4.0 introduced in December 2007.〔("Microsoft Releases Next Generation CRM Solution for On-Premises and On-Demand Deployments" ) ''Microsoft website''〕 It features multi-tenancy, improved reporting security, data importing, direct mail merging and support for newer technologies such as Windows 2008 〔("Support for Microsoft Dynamics CRM 4.0 on Windows Server 2008-based computers" ) ''Microsoft Website''〕 and SQL 2008 (Update Rollup 4).〔("Support for running Microsoft Dynamics CRM 4.0 together with Microsoft SQL Server 2008" ) ''Microsoft Website''〕 :Dynamics CRM 4.0 also implements CRM Online, a hosted solution that is offered directly from Microsoft. The multi-tenancy option also allows ISVs to offer hosted solutions to end customers as well. :Dynamics CRM 4.0 is the first version of the product which has seen significant takeup in the market and passed the 1 million user mark in July 2009.〔("Microsoft Dynamics CRM Passes 1 Million User Mark and Expands xRM Initiative" ) ''Microsoft Website''〕 *Microsoft Dynamics CRM 2011 :Dynamics CRM 2011 was released to open Beta in February 2010 :It then went into Release Candidate stage in December 2010 :The product was then released in February 2011 *Microsoft Dynamics CRM 2013 :Dynamics CRM 2013 was released to a closed beta group on 28th of July 2013. :Dynamics CRM 2013 Online went live for new signups in October 2013. :Dynamics CRM 2013 was released in November 2013. *Microsoft Dynamics CRM 2015 :Dynamics CRM 2015 was announced in September 2014. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Microsoft Dynamics CRM」の詳細全文を読む スポンサード リンク
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